Complaints

We aim to provide an excellent service in every single case - but from time to time, things might not go as planned. We take all complaints very seriously and will endeavour to resolve them quickly in every case.

If there is something that you are not happy with then let us know.

Our complaints procedure is as follows:

  • In writing to:

    ADV FINANCE LTD t/a FinancialNeeds
    Suite 9A
    Springfield House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5BG
    United Kingdom

  • By phone:

    0044 161 3940804
  • By email:

    complaints@advfinance.uk

How long will it take?

Your complaint will be acknowledged promptly in writing and we will do our best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response. If you’re unhappy with the progress of your complaint or not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response.

Their contact details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone:
0800 023 4 567 (free on mobile phones and landlines)
0300 1239 123 (cost no more than calls to 01 and 02 numbers)

Email: complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

277.5% APR Representative

Representative example: Amount of credit: £700 for 12 months at £111.27 per month. Total repayment of £1335.24. Interest: £635.24. Interest rate: 140% p.a.(Variable). Representative 277.5% APR . Rates from 45.3% APR to 1575% APR - Lending rates and APR offered will depend on your personal circumstances and credit history.

Warning: Late repayment can cause you serious money problems. For help go to moneyadviceservice.org.uk

How FinancialNeeds works?

All you need to do is enter your details into our intuitive form and we will scan for you our large panel of selected lenders who may be able to help. Our application form takes less than 5 minutes and you should be able to get an instant decision. There is no obligation, you can accept their offer, or you can choose to decline it. If the offer meets your needs, funds may be transferred to your bank account on the same day. Please make sure before accepting an offer that you read and agree to the terms of the offer.
FinancialNeeds is not a lender but is a licensed credit broker. We have a wide range of lenders across the UK available to look at your application.
Please be aware: there is no charge to you for using our service but we may receive a commission or fee for providing your information to our panel of lenders.

Term of Repayment and APR

The loans offered through lending platform on this website have minimum repayment terms of 1 month and maximum repayment terms of 36 months and not all lending partners offer up to £10,000 loans, and not all applicants will be approved for their requested loan amounts. Rates from 45.3% APR to 1575% APR - Lending rates and APR offered will depend on your personal circumstances and credit history.

Collection process

We always recommend repaying on time but If you are struggling, or think there is a possibility that you will not be able to meet the agreed repayments, you must contact your money lender as soon as possible to avoid adverse action. They will inform you about their collection process and about any possibility to reschedule or otherwise restructure your loan repayments. FinancialNeeds does not engage in collection practices as lenders collect policies vary.

Late payment

In case of late payment, you might be offered from your money lender, a Reschedulation of your loan repayments structure. It might cause additional fees or interests on your loan and might also have a negative impact on your credit score. A poor credit score can seriously impact your ability to get future loans or other credits. A low credit score indicates to lenders that you are a high-risk borrower and they may not be willing to lend you money.

Implications of Non-Payment

Before you borrow money make sure you understand the interest rates, the fees and the terms involved in the agreement you are going to sign because If you cannot effort your agreed repayment you can incur in serious money problems. We strongly recommend that you contact the lender in the first instance . They may offer options such as changing the rate of repayment, letting you stop paying for a while or paying off the loan over a longer period. It can vary depending on your loan provider. If you do not contact your lender about your circumstances, they may take you to court for non-payment and get a County Court Judgment (CCJ) against you. This will count against you if you apply for credit in the future.

Renewals policy

If you wish to renew your loan, please discuss this with your lender in advance. Most lenders will charge the same rate of interest and fees for another month on the entire amount owed. In the event of non-payment, a loan renewal/extension could be automatic and further interest and/or charges may be added to your account.

Disclaimer: The proceeding is general advice only, and is not intended to address your specific financial situation. Please consider retaining independent financial counsel to discuss your individual needs.